The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotless Rooms!
“The room was immaculate and equipped with everything necessary for a comfortable stay, making it feel like a home away from home.” view full review
Rooftop Retreat
“The rooftop bar was a highlight of my stay, offering a vibrant atmosphere and stunning views that made the drinks worth every penny.” view full review
Heavenly Beds
“The beds were incredibly comfortable, providing the perfect sanctuary for restful sleep after long flights, truly a blessing during our stay.” view full review
Luxury Assistance
“The bellman provided outstanding service, promptly handling our luggage which enhanced the luxury feel of our experience.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Skiing
Bowling
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Valet parking
Room service
Housekeeping
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
396 Queen Street,
Auckland,
New Zealand,
1010,
Auckland Region
Map view
396 Queen Street,
Auckland,
New Zealand,
1010,
Auckland Region
City landmarks
Tower
SkyTower
760 m
Park
Auckland War Memorial Museum
1.8
km
Museum
New Zealand Maritime Museum
1.5
km
Viaduct Harbour Ave
Viaduct Harbour
2.1
km
Event hall
SKYCITY Auckland Convention Centre
690 m
Stadium
Spark Arena
1.8
km
Square
Vulcan Lane
830 m
Shopping Area
Victoria Park Market
1.3
km
Church
St Patrick's Cathedral
720 m
Square
Takutai Square
1.4
km
Harbour
Queens Wharf
1.6
km
Level 3 130 Quay Street Waitemata Harbour
Britomart
1.3
km
Event hall
SKYCITY Auckland
690 m
Park
Western Park
1.5
km
Park Road
Auckland Domain
1.5
km
Park
Domain Wintergardens
1.8
km
Nearby
Gallery
Auckland Art Gallery Toi o Tamaki
470 m
Square
Aotea Square
500 m
Auckland CentralNew Zealand
Queen Street
320 m
Theatre
Aotea Centre
420 m
Public Building
Auckland Town Hall
290 m
Park
Albert Park
600 m
Library
Central City Library
350 m
Church
St. Paul's Church
420 m
Church
St Matthew-in-the-City Church
440 m
Queen Street Aotea Square
Statue of Sir Dove-Myer Robinson
450 m
Church
The Baptist Tabernacle
460 m
Theme Park
Odyssey Sensory Maze
250 m
Shopping Area
Queens Court
90 m
Auckland CentralNew Zealand
Grey Lynn
520 m
Restaurants
Tanuki's Cave
0 m
319 Queen Street
Kura Japanese Sake Bar
10 m
315B Queen Street Behind the old temple door
Queen's Head Bar and Eatery
10 m
Main Entrance 110 Mayoral Drive 396 Queen Street Four Points By Sheraton Auckland
Trocadero Restaurant & Bar
30 m
380 Queen Street
Osaka Restaurant
70 m
430 Queen Street
Kubick
130 m
430 Queen Street
Depot Eatery & Oyster Bar
710 m
86 Federal Street
The Coffee Club
250 m
291 - 297 Queen Street Level 3 Metro Centre
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
7.7
Location
8.8
Service
7.3
Dining
7.8
Guest reviews
8.0/10
based on 6 reviews
8.3
8.3/10 based on 1177 reviews
Agnes
United Kingdom,
February
2024
7.8/10
The hotel offers exceptional rooms that are very comfortable and clean, with lovely bathrooms and showers. However, some noise from the street and occasional issues with the air conditioning cycling on and off may be a minor inconvenience. Overall, the rooms are cozy and inviting, making me eager to return for another stay.
Rooms
8.0
The rooms were exceptional, very comfortable and would stay there again.
Service
7.0
The service was super friendly and exceptionally prompt, ranging from car valet to room service. However, there were some moments of dismissiveness towards guests, which could be improved upon.
Location
8.0
The location on Queen Street was excellent for exploring downtown Auckland and the waterfront area. However, there were limited seating areas to enjoy the views, especially during the early hours.
Dining
8.0
The dining experience was very nice with a delicious buffet of fresh fruit and 'kiwi fashioned' food. Although the buffet was not available continuously, the food was worth the value.
Facilities
8.0
The facilities were modern and well-kept, offering everything needed for a comfortable stay.
Steven
United States,
January
2024
7.4/10
I stayed at the hotel and had a luxurious experience with the street view from my room feeling truly special. The bed was comfortable and nice, although the cleanliness was lacking as the room wasn't cleaned until late at night.
Rooms
8.0
The room felt luxurious and the bed was comfortable, but it was disappointing that it wasn't cleaned until 10 pm.
Service
6.0
The service for first-time visitors was helpful, but I had an issue with being charged an extra $100 for another day, which was unexpected.
Location
9.0
The location was fantastic, with an overlook of Queen Street and the convenience of a Sky Bus stop right outside for easy access to the airport. However, there were some disruptions from construction in the area.
Dining
7.0
The dining experience was good and tasty, although it did not fully meet my expectations and the room service was empty.
Facilities
7.0
The hotel had useful facilities such as allowing luggage storage before an evening flight, but room cleanliness could improve.
Richard
United Kingdom,
January
2024
8.6/10
I had a great stay at the hotel, enjoying the modern rooms with a view of the Sky Tower and a bathtub. Despite some noise from the street and occasional air conditioning issues, the location was super convenient with the Skybus right outside the door.
Rooms
8.0
The rooms were nicely appointed and very modern, offering a view of the Sky Tower and a bath tub, but lacked character and charm. There was some noise from the street and issues with the air conditioning cycling on and off.
Service
9.0
The service was the highlight for me, with friendly and efficient staff who promptly addressed issues like bringing a new remote and answering questions about condiments.
Location
9.0
The hotel's location was very good, allowing easy access to inner city attractions, restaurants, and shopping. The Skybus stopping right in front of the door was a major convenience.
Dining
9.0
The dining experience was wonderful, offering a variety of hot and cold choices, including a delicious buffet of fresh fruit and 'kiwi fashioned' food.
Facilities
8.0
The hotel offered all the essential facilities needed for a comfortable stay.
Clay
United States,
November
2023
8.0/10
The hotel's location is superb, right along Queen Street with convenient access to transport. The dining experience offered great value for money, although the rooms were slightly underwhelming in terms of cleanliness. The service was attentive but unexpected additional charges were a drawback.
Rooms
7.0
The rooms were not overly clean and faced onto other buildings instead of a scenic view.
Service
8.0
The staff was attentive and trained in correct service techniques.
Location
9.0
The hotel's location is excellent, with easy access to public transport and event venues.
Dining
8.0
The dining experience was enjoyable, offering a buffet of fresh fruits and local cuisine; however, extra charges for coffee were unexpected.
Facilities
8.0
The hotel offers essential facilities for a comfortable stay.
David
United Kingdom,
October
2023
8.0/10
The hotel is ideally located at the quiet end of Queen Street, offering a perfect base for exploring downtown Auckland. While the rooms were smaller than expected and lacking balconies, the view of the Sky Tower adds a unique touch. The service was friendly but could be more welcoming to first-time visitors. The dining experience was outstanding, showcasing a variety of fresh and flavorful options.
Rooms
7.0
The rooms, while facing the Sky Tower with a unique view, were smaller than expected and lacked balconies.
Service
7.0
The service was friendly but could be more welcoming to first-time visitors.
Location
9.0
The hotel's location is at the quiet end of Queen Street, making it a perfect spot for exploring downtown Auckland on foot.
Dining
9.0
The dining experience was outstanding, offering a variety of fresh and flavorful options.
Facilities
8.0
David
United States,
May
2023
7.6/10
Upon arrival, we had a minor hiccup as our room just looked out to another building with no view. Fortunately, the staff were incredibly helpful and managed to switch us to a room on the other side of the floor with breathtaking views of Auckland city and the water. The room was modern and comfortable, though it wasn't ready when we arrived despite our request, which caused a slight delay in our plans.
Rooms
8.0
The room we ended up in was modern and comfortable, with amazing views of Auckland city and the water.
Service
7.0
The service here was outstanding. The staff were exceptionally friendly and professional, even offering immediate relief for my feet/leg injury. However, a sudden extra charge of $100 for another day was unexpected and disappointing, as it's not a common practice in Auckland.
Location
9.0
The hotel boasts a fantastic inner-city location, with easy access to Queen Street and a Sky Bus stop right outside the Level 2 exit for convenient airport transportation. It's a short walk away from various food and entertainment options, making it an ideal base for exploring the city.
Dining
6.0
The dining experience was a bit underwhelming compared to expectations for a Four Points property. While the food was enjoyable, having to pay extra for coffee seemed unnecessary. However, there was a good assortment of dishes to choose from, and everything was delicious.
Facilities
The hotel offers a range of facilities, from room service to housekeeping, making the stay convenient and comfortable overall.